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| Q: |
Can I make a reservation any other way than on the Internet? |
| A: |
Yes, call us at (800) 435-3593. |
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| Q: |
When is my reservation confirmed? |
| A: |
You will be notified by email or fax, if you prefer, within 48 business hours. Alternatively, you can view the status of your reservation using our "My Vacation" feature. |
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| Q: |
What is the minimum lead time required for travel? |
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We do need lead-time of 7 business days prior to departure to process your request. Packages including air, car rental,transfers, or sightseeing will require enough time to confirm all segments and get the documents to you prior to departure. |
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| Q: | What documents will I receive and when are they sent?
| A: |
Packages: Depending on what your package includes, documents may consist of paper air tickets or air itinerary and e-ticket receipt, hotel vouchers, sightseeing vouchers, car rental voucher, rail tickets, and/or vouchers for other services you have purchased. Documents for an Escorted Tour may be issued upon arrival at your destination directly from the local tour provider.
We offer 3 types of Handling service:
Standard Handling:The Standard Handling fee is $12 and applies to bookings departing from the US 8 days or more from the day the booking is paid in full. Documents are issued after all services are confirmed. Signature may be required at time of delivery for Standard Handling depending on what form of delivery method we determine to use. No PO Boxes.
Expedited Handling: The Expedited Handling fee is $32 and applies to bookings departing from the U.S. within 7 days from the day the booking is paid in full. Or, you may choose this option if you request your Documents are handled in an expedited manner. Documents are issued after all services are confirmed. Signature is required at time of delivery. No PO Boxes.
International Handling: The Handling fee for customers living outside the U.S. is $40. Documents are issued International Priority after all services are confirmed. Signature is required at time of delivery. No PO Boxes.
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| Q: | Can I call and ask questions before I make a reservation?
| A: |
Many of your questions may be answered here in the FAQ section of our Web site. However, if you have additional questions, you may send your questions to us via email to our Reservation department or call us at (800) 435-3593.
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| | Q: | What if I have questions after I've booked?
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We are available to assist you with your reservation prior to, during or after your trip. We can be reached via email at our Reservation department or call us at (800) 435-3593.
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| Q: | Do I have to provide a credit card at the time of booking?
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Yes, a valid credit card is required prior to a reservation being processed. No charges are applied to your credit card until the requested services are confirmed.
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| | Q: | When is payment due?
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Full payment will be charged once all services are confirmed. Once charged your credit card is completely non-refundable and non-changeable.
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| | Q: | What forms of payment do you accept?
| A: |
We accept the following major credit cards: Visa, MasterCard, Discover Card and American Express. We also accept a credit card guarantee with bank certified cashiers check for full payment recieved by LANVACATIONS within 24 hours.
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| | Q: | Do I have to submit my credit card details over the internet?
| A: |
We do accept reservations over the phone. Please note that reservations will NOT be processed without receipt of a valid credit card.
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| | Q: | Is it safe to submit my credit card over the internet?
| A: |
LANVACATIONS does offer a secure environment for submitting credit card details via Internet using SSL
Secure Sockets Layer technology. This is the industry standard encryption technology that is widely used
by e-commerce site on the internet. If you do not feel comfortable submitting your credit card details
online, please select our "credit card by fax" option when completing your booking.
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| | Q: | Can I use someone else's credit card to pay for my trip?
| A: |
No. Credit cards will only be accepted from traveling passengers. Documents will only be sent to the billing address of the credit card submitted.
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| Q: | Can I change my reservation once it's confirmed?
| A: |
Once a reservation has been submitted and confirmed, NO changes are permitted. Changes not permitted include, but are not limited to: changes to names (including spelling), flights, dates, hotels and/or number of passengers traveling. Please ensure that you are 100% set on your itinerary and have verified all information prior to submitting a reservation.
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| | Q: | Are there penalties if I cancel my reservation?
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All reservations once submitted and confirmed are completely NON-REFUNDABLE including but not limited to cancellation due to unforeseen illness or death or changes in travel plans, flight delays, early check out of hotel or any unused portion a package booked. Please ensure that you are 100% set on your plans prior to submitting a reservation. We realize that situations do come up unexpectedly that necessitate the cancellation of a trip. We sell trip cancellation insurance through Travel Guard International to cover most eventualities. Click here to review the details of this insurance. We strongly suggest that you purchase insurance with your package. You cannot add insurance after a reservation is confirmed.
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| Q: | What happens if the package price changes after I have booked my package?
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Once a package is booked and paid in full, the price is guaranteed. If our prices change, no price amendments will be made to existing bookings.
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| | Q: | Can we extend our stay and what is the cost?
| A: |
Usually yes for up to 30 days. This extension must be done at the time of reservation request. There is
not usually a charge unless the package normally has "weekend surcharges" for air flights. Of course,
if you wish to take additional car rental or hotels, this does cost extra!
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| | Q: | Why is there a single supplement?
| A: |
Tour packages are usually priced on a per person basis. Hence the room cost or car cost is divided by
two people. Therefore if one person goes, he/she has to cover the whole cost of that room or the car rental.
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| | Q: | Do you offer child discounts?
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Our vacation packages do not offer child discounts. Package pricing is based on double accommodations with the room cost or car cost divided by two people. Families traveling with one child can be accommodated in a triple room. The cost for the third person is the same as our published price for two. Families with two children will require two rooms.
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| | Q: | Can I submit special requests with my hotel reservation?
| A: |
All hotel rooms are confirmed on a run-of-the-house basis. Rooms are assigned by the hotel at the
time of check-in. Requests for specific room types; non-smoking, specific locations; street view,
high floor etc. can be requested at the time of reservation but not guaranteed. Room types or special
requests cannot be made or changed after a hotel is confirmed.
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| | Q: | What kind of room can I expect?
| A: |
Room types and sizes vary depending on the destination. Single rooms are usually smaller in size than twins and doubles and
have one small bed. Triples are usually a standard twin/double plus a roll away or sofa bed. Upgrades
to superior rooms, executive rooms or suites are not available unless specified under the description
of the package.
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| | Q: | What airline will I fly on?
| A: |
Our air inclusive packages feature air travel on LAN Airlines.
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| | Q: | Can I upgrade my air ticket to business or first class?
| A: |
Certain airlines do allow us to sell business and first class fares in conjunction with our packages
at discounted rates. If you are interested, please request information at the time of reservation.
Frequent flyer miles and or airline coupons CANNOT be used in conjunction with our airfares for the
purpose of upgrades.
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| | Q: | Will I receive frequent flyer miles from the airline?
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Generally speaking airlines do not offer frequent flyer miles in conjunction with our discounted tickets. You may inquire directly with the air carrier as to whether frequent flyer miles may be accrued. LANVACATIONS is unable to assist in obtaining miles or credits from the air carrier.
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| | Q: | Can I request advanced seat assignments?
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Yes, please let us know your request at the time of booking and we will try to assign seats for you.
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| | Q: | Do you offer air only?
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Not at this time but you will find our inclusive packages include some of the best fares available.
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| | Q: | Are any meals included in my package?
| A: |
Please review the inclusions of your package carefully. Breakfast is usually included, where specified
in the package inclusions. This meal varies depending on the hotel but unless specified otherwise will
consist of a continental breakfast. Additional charges for an American breakfast will be charged directly
to you by the hotel.
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| | Q: | What extras will I have to pay for?
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Any items of a personal nature including but not limited to: phone calls, tips, laundry, beverages, meals
not stated, taxi and bus fares, passport and visa fees etc.
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| Q: | Do I need a passport and visa?
| A: |
It is the sole responsibility of each passenger to obtain the necessary documents for travel,
not excluding passports and visa. For U.S. citizens, usually a valid passport only is required;
however, some destinations do require a visa. Visa requirements do change without notice and vary by
nationality. It is your responsibility to check if a visa is required; please check with the consulate
office of the destination country as to visa requirements. For a list of countries that require visas
click here.
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| | Q: | Do I need a credit card to travel?
| A: |
Hotels and car rental companies require a credit card at the time of checkin/pick-up. In the event you do
not have a valid credit card a cash deposit will be requested. The amount of this deposit varies depending
on the hotel/car rental company however it can as much as $500. We strongly recommend that you travel with
a valid credit card.
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| Q: | What taxes, fees and surcharges are added to my package price?
| A: |
All airline tickets are subject to a variety of foreign and domestic government taxes which include security charges, airport facility charges, customs and immigration fees, inspection fees and more. The total of these taxes may vary anywhere between $50 and $170 per passenger and are collected by LANVACATIONS.
LANVACATIONS' air-inclusive packages are initially displayed excluding airport taxes, fees and the September 11th Security Fee. Once you click "price it" on your selected package and continue through the booking process, the total of these airport taxes and fees will be displayed as a separate item in your itinerary. You will view your complete itinerary prior to submitting your request. All LANVACATIONS' itineraries which include air arrangements will list separately the base package price, gateway add-on, weekend surcharge and the total airport taxes, fees and the September 11th Security Fee before you submit your request.
The items which make up a total tax may include some or all of the following:
U.S. Taxes and Fees
U.S. Transportation Tax: $26.80 per passenger
Custom User Fee: $5 per passenger
Federal Inspection Fee: $7 per passenger
APHIS User Fee: $3.10 per passenger
Security Fees: Between $16-$30 per passenger
September 11th Security Fee: $2.50 per enplanement per passenger (maximum $10 per roundtrip).
Passenger Facility Charges: $3-5 per passenger per flight
Segment Tax: $2 per passenger per flight
Foreign Taxes and Fees
Foreign taxes and fees vary greatly by country. Fees potentially include International Boarding Tax, Embarkation Tax, Travel Tax, Security Tax and more. Typically these fees range from $20 to $70 per passenger.
Taxes are subject to change without notice.
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| Q: | What Central & South American countries charge an Airport Departure Tax? |
| A: |
Countries within Central and South America charge an airport departure tax which is paid at the airport, usually upon leaving the country.
The departure tax varies based on the specific airport and country. Some countries require payment in local currency and others accept US
dollars. Departure fees listed below are approximate guidelines and subject to change without notice.
| Argentina: $18 | Belize: $20 |
| Bolivia: $16 airport toll plus $25 traveler tax | Brazil: $36 |
| Chile: $100 (payable upon enry) plus departure tax of $30 | Costa Rica: $26 |
| Ecuador: from Quito: $40.80, from Guayaquil: $26.00 | Guatamala: $30 plus domestic airport tax of $1 |
| Panama: $20 | Peru: $28 plus domestic airport tax of $5 |
| Uruguay: $22 | |
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